"We have no aspirations to become another NBN or PGW but rather to offer specialized services that will even serve self-published authors."
Alim Thompson, President and CEO, speaking to PW this week.
"We have no aspirations to become another NBN or PGW but rather to offer specialized services that will even serve self-published authors."
New Leaf Launches Distribution Service
How can I say this nicely? I can't. My 2010 experience with New Leaf Distributors was an expensive nightmare. I would not recommend New Leaf to anyone after this experience. What I was promised did not happen and my financial losses may continue to mount for years due to working with New Leaf.
I had turned down 7 distribution offers for my award winning movie, and chose New Leaf because they were the only distributor who promised to honor my ongoing business with Amazon and NEVER compete with me.
The lady assured me that they would NEVER compromise my income but rather add to it. The submission lady also did the contract with me. After much discussion, she said she couldn't put the Amazon promise into the contract but assured me her word was gold.
I signed on and had to invest $450 for an account opening ad - which they put on the back cover. I was delighted. Sales were good that month, almost paid for the cost of the ad and graphic artist. Sales have been meager ever since.
In April my healthy Amazon business came to a sudden halt-NO SALES! I researched my account and learned that New Leaf had compromised their promise and were now taking ALL of my sales.
When I called the lady at the top, she apologized and said that the CEO of New Leaf did a blanket sweep of (many of) their client's Amazon products in early 2010 without consulting the vendors. I was aghast!! She said I was not the only vendor who was upset and that another angry vendor HAD gotten their Amazon sales returned to them.
I thought New Leaf was integral and somewhat evolved. I was wrong. She apologized and said she would do what she could to get my Amazon sales returned to me-but it was too late.
She told me on the telephone that she had personally walked my collection of award winning products into the CEO's office and told him that she had made an agreement with me and a few other clients to NOT sell our products on Amazon, but still it happened.
She was instructed to give me a choice of giving New Leaf my Amazon sales or sending all of my products back to me.
Not only was I invested $450.00 but I had additionally been asked to write a story for their Evolve Magazine about my work. It was pages long and full of gorgeous photos by the time I completed the third re-write for their editor. It took me days and the editor was delighted.
The punchline of my experience with New Leaf is that my products were returned to me and my Amazon movie pages now say "UNAVAILABLE." I can't sell my movies on Amazon and after hours on the phone with Amazon lawyers and staff, my movie pages are still damaged.
The CEO of New Leaf wrote me a couple of surprising letters at the end. Rather than apologizing he denied all of it. He wrote,"Had you been selling to Amazon, we would not have touched it. You are not selling TO Amazon, you are selling THROUGH Amazon as a marketplace vendor. We had no way of knowing this beforehand."
They both absolutely knew this beforehand, but the word TO instead of THROUGH must mean that I didn't have a healthy business for years on Amazon that mattered-to New Leaf. A promise means nothing to them. All that matters is the contract which says they can sell anything to anyone anytime.
Vendors beware if you have a healthy business before working with today's distributors.
I have lost over a thousand dollars in Amazon sales so far, wasted $750 (includes graphics cost) for the gorgeous ad they made me buy, and the article I took days to write for them will NOT run.
New Leaf was a waste of time and money and my Amazon business is completely damaged due to their lack of integrity.
If she had told me they would be selling my products on Amazon in the beginning I would have NEVER signed up, and she knew it.
I have quoted both of them honestly, there is no need to exaggerate. What they did was wrong.
How can I say this nicely? I can't.
Anybody else out there have a similar experience?
It is now August 8, 2010 and to my amazement New Leaf Distributors has still NOT PAID anything for any (of my) April 2010, May 2010, or June 2010 sales. Not only did they steal my Amazon sales without permission, but they have kept the money as well. I'm not sorry for their financial issues - as their employee mentioned on the phone recently. They should pay their clients who offer inventory - but they are choosing otherwise. New Leaf Distributors has been the biggest business disappointment of 2009 and 2010 - and they are still claiming "integrity" as their standard in the above ad. Does anyone edit??? Vendors beware: If you want to be paid for your products, do business elsewhere!